Refund Policy

Thank you for choosing DreamPavilion. We are committed to providing a high-quality experience for our users. This Refund Policy outlines the conditions under which we offer refunds for purchases made on our platform. Please read this policy carefully before making any transaction.

1. Eligibility for Refunds

Refunds will be considered under the following circumstances:

  • If there was a technical issue with our platform that prevented the user from accessing their services or content.
  • If there was an error or unauthorized charge made on the user's account.
  • If the service purchased is unavailable for an extended period due to technical difficulties or maintenance.

2. Non-Eligibility for Refunds

Refunds will not be granted for the following:

  • If the user has simply changed their mind about a purchase.
  • If the user fails to follow the correct procedures for accessing the services or content.
  • If the purchase is non-refundable according to the specific product or service terms.

3. Refund Process

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our support team at [email protected] within 14 days of the purchase.
  2. Provide your transaction details, including the date of purchase, amount paid, and the reason for requesting the refund.
  3. Our team will review your request and process the refund, if applicable, within 7-10 business days.

4. Refund Methods

Refunds will be issued using the original payment method. If the original payment method is unavailable, we will attempt to offer an alternative refund method where possible. Please note that processing times for refunds may vary based on the payment provider.

5. Partial Refunds

In some cases, we may issue a partial refund, depending on the usage of the service or the time elapsed since the purchase. This will be determined on a case-by-case basis.